Process description
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Service requests
In order to claim the benefit, a specific form of application addressed to the SAA must be completed.
May submit a submission:
• on the www.latvija.lv portal;
• on-site (if requested for service, a personal identification document (passport or ID card) must be produced);
• electronically (the application must be signed with a secure electronic signature containing the time stamp);
• by post.
An application may be submitted in person to any VSAA customer service centre or to the unified customer service centres of the State and local governments.
The submission shall indicate the preferred method of receiving the decision. -
Receipt of services
If the official electronic address account (hereinafter the e-address) is activated, the decision will be sent by the SSIA to the e-address regardless of how the application is submitted.
If the e-address is not enabled and:
• completed for e-submission on portal Latvija.gov.lv, the decision will be available for viewing on portal Latvija.gov.lv in the “SSIA information and services” e-service under the “logged-in services” section;
• the application has been submitted to the SSIA in person, electronically (signed with a secure electronic signature) or sent by post - the decision may be received according to the type of receipt of the decision indicated in the application: on the portal, Latvija.gov.lv, face-to-face, or by post
At the choice of the recipient, the SSIA shall transfer the service to the account of the Latvian credit institution or postal payment system.